Terms & Conditions

Booking Policy

A deposit of 25%, non-refundable, is required to secure the reservation. This can be paid by credit/debit card over the phone or by going onto the website listed below and booking your own room via our secure website.

Cancellation Policy

If the booking is cancelled within 72 hours of arrival, for whatever reason, the total cost of the booking is payable. A cancellation charge of 25% of the whole booking will be made at any time up to 72 hours before 14:00 on the day of arrival. When a room has been paid for in advance, payment will not be refunded upon cancellation. When a reservation is for a two or three night minimum weekend stay, cancellation of only one or two of those nights will not be allowed and cancellations will be subject to payment in full. We strongly advise guests to have appropriate travel insurance in place before they travel.

Late bookings

Where bookings are made for arrival to be within 72 hours, full payment will be made on the credit/debit card given, and no refunds offered for any cancellations.

Payment

Payment of bookings will normally be required on departure.

Payment of all company or conference bookings less deposits will be required 2 weeks in advance of arrival.

Payment of all group bookings of three rooms or more less deposits will be required 2 weeks in advance of arrival.

No Smoking

We are totally non-smoking, it's now the law and for the safety and convenience of all guests.

Check-in/Check-out

Your accommodation is available to you from 2.30pm on the day of arrival, unless otherwise arranged. Please let us know a time of arrival so that we can ensure we are here to greet you. Please be ready to leave your accommodation by 10.30am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

Breakages/Damage/Disturbances

Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We may make an additional charge of 20 if you did not report this. Any such charges will be made to your credit card. We would also like to remind guests to have consideration for other guests, so when leaving/arriving or even whilst in their rooms to keep noise to a respectable level, as 'excessive noise and/or disturbances' will result in us having to ask you to leave and pay for your whole visit.